- Sweden, Sweden, Sweden
- Full-time
- Compensation: up to GBP 0 - yearly
Job Description
We are currently recruiting for a Functional Support Analyst to join the team, on a full time, permanent basis based In Sweden.
The Functional Support Analyst is responsible for providing level 2 & 3 application support to the business. This is not support of the core ERP system itself but is the support of the business applications that sit on it. The Functional Support Analyst is responsible for preventative activity to reduce the number of incidents as well as support and develop the business systems and its users to reduce the disruption to day to day operations as a result of system issues. From time to time the functional support analyst will be called upon to do ad-hoc development work that is normally small to medium sized.
Key Accountabilities & Responsibilities:
- Provide 24/7 application support at level 2 and level 3 (There is a requirement for this position to be part of an on call rota).
- Maintain the application services in line with the service improvements plans.
- Play a key role in major incident resolution.
- Provide strong incident follow up through into problem management.
- Execution of various daily and weekly system monitoring, and resolution of any issues found.
- Regular housekeeping checks and system policing of data in designated business areas, in order to ensure early cleansing by nominated business users.
- Deliver small changes and projects as required.
- Build strong relationships with business stakeholders to understand and deliver tech to the required high standard to meet their needs, as well helping to educate and train business areas to reduce incidents and utilise systems in a smoother and efficient manner.
- Provide input into key knowledge database articles for both our 3rd parties and our own internal resolver teams and conduct or co-ordinate regular review.
- Ensure personal knowledge and exposure to the business applications remains up to date, appropriate and relevant.
About you:
To be successful in this role you need to understand the technology platforms in which the applications reside and be a SME for the business applications. You will have excellent communication skills with the ability to convey information to a range of audiences in a clear and confident way to achieve desired outcomes. As you will liaise with various stakeholder levels you must be able to think cross functionally to be able to derive a suitable solution to business challenges. It is essential that you have proven experience within application support and have experience working with core ERP systems as well as experience of working within, or managing outsource managed services contracts, as well as an excellent understanding and experience of interacting with other ITIL processes such as Change and Problem Management.
Additional Information
At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.